Frequently Asked Questions
Everything you need to know about your Alex Mill shopping experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3-7 business days within the contiguous United States. Once your order ships, you will receive a tracking number via email.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I care for my Alex Mill garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment tag. Generally, we suggest cold water washes and hanging to dry for our cotton and linen pieces.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your location and order value.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.